Maintenance & Dispatch Workflow

How maintenance requests flow from tenant intake through routing, approval, completion, and cost.

A structured maintenance workflow is where tenant satisfaction is won or lost.

From request to resolved

Tenants submit requests with photos and details.
Requests are routed to the right trade and contractor.
Approval thresholds keep spending controlled.
Status and updates are shared automatically.
Completed work ties to its cost in your books.

The result is faster response times, fewer dropped requests, and a documented history for every unit.

Emergency maintenance requests

Flag urgent issues — no heat, active leaks, safety hazards — so they bypass normal queuing and route immediately to an available contractor, rather than waiting behind routine requests.

Frequently asked questions

Can a tenant track the status of their request?

Yes — tenants see the same status updates (submitted, scheduled, completed) as the landlord or manager, without needing to call for an update.

Who decides which contractor gets a maintenance job?

Routing considers trade, availability, and — where AI-assisted dispatch is enabled — suggested matches, but a dispatcher can always override the suggestion.

Can a tenant attach a video, not just photos, to a request?

Where supported, video helps convey issues that are hard to capture in a photo, like a strange noise from an appliance.