Employee Background Checks with Checkr
Contractors and management companies can run a Checkr background check on somebody they employ or are about to hire, paid through Seayora. The person authorizes it and enters their Social Security number on Checkr’s own page — Seayora never sees it.
Background checks are under Background checks in the contractor and management company portals on the website, and in the Tools hub on the iPhone and Android apps. Checkr, a consumer reporting agency, runs every check.
Seayora emails the person a secure link in your company’s name. On Checkr’s page they read the disclosure, give their authorization and enter their Social Security number and date of birth — Seayora never sees them. You see the status here; the report itself is read in Checkr.
Ordering a check
- Choose a person on your team, or somebody you have not added yet by their legal name and email address.
- Choose a package. Each shows Checkr’s price for it plus Seayora’s, as one amount.
- Choose the state and city the person will work in. They decide which state and city disclosures Checkr shows the person.
- Give the certification below, and order. The amount is charged to your payment method for Seayora charges before Checkr is asked.
Ordering needs access to your team (the Team permission). Anyone on your team can open Background checks to find a check their own employer ordered on them.
The certification you give
On every order you certify, in these words: “I certify for my company that this background check is for employment purposes only — to decide whether to hire, keep, assign or promote this person; that the person will receive a clear written disclosure and give written authorization on Checkr’s page before any report is run; that we will not use the report in violation of any federal or state equal employment opportunity law; and that before taking any adverse action based in whole or in part on the report, we will give the person a copy of the report and a summary of their rights and follow the adverse-action and fair-chance steps that apply where they work.”
Seayora keeps that statement with the order, with who gave it and when.
What the person sees
Seayora emails the person an invitation in your company’s name. Its button opens a “Start your background check” page that says who asked, what Checkr checks, what to have ready and how it works. The same page is in the iPhone and Android apps under My background check.
Its “Continue to Checkr” button opens Checkr’s secure page, where they read the background check disclosure, give their authorization, and enter their Social Security number and date of birth. Seayora never asks for either and never receives them. The person can see their report, and dispute anything in it, at candidate.checkr.com.
Until the person finishes, Seayora reminds them by email after 1, 3, 5 and 6 days — but not the day they opened Checkr’s page. You can send the invitation again from the check’s row at any time, at most every 10 minutes; it is the same link as before.
Your company’s name and logo on Checkr’s form
Checkr’s invitation and form show Seayora’s name and logo. To show your company’s instead, switch on “Your company on Checkr’s form” on the Background checks page. The logo comes from your company profile — Settings → Profile & portfolio for a contractor, Settings → Resident portal branding for a management company — so add one first.
Seayora sets the brand up in Checkr, usually within one business day. Until then the form shows Seayora, and the page says so. If you change your name or logo later, Seayora updates it in Checkr.
Where each check stands
| Status | What it means |
|---|---|
| Invitation sent | Seayora emailed the person a secure link. Nothing runs until they authorize it. The link expires after 7 days. |
| Started | The person opened Checkr’s page but has not finished yet. |
| Pending | The person authorized the check and Checkr is running it. Where Checkr can estimate it, the expected finish date is shown. |
| Clear | Complete with no records, or with records Checkr’s rules marked eligible, or reviewed and cleared to proceed. |
| Needs review | Complete, with records a person must review. Decide in Checkr, where the adverse-action steps run. |
| Pre-adverse action | A pre-adverse action notice went to the person, who has time to respond before any final decision. |
| Not eligible | The adverse-action process for the report is complete. |
| Suspended | Checkr is waiting on the person to answer a question about their identity. |
| Disputed | The person disputed something in the report and Checkr is reinvestigating. |
| Invitation expired / Invitation canceled | No report was run, so the charge was refunded in full. |
| Canceled | Every search in the check was canceled before it ran. |
Seayora shows the status and never the report. Once Seayora has given your adjudicators their own Checkr login, limited to your company, each check also links to its report in Checkr.
Price and refunds
You pay the package price shown when you order. If the invitation is canceled before the person finishes, or expires, no report is run and the full amount is refunded automatically. You can cancel an invitation yourself until the person authorizes the check.
Your responsibilities as an employer
A background check is a consumer report under the Fair Credit Reporting Act. Before acting on anything in it, follow the pre-adverse and adverse action steps, and any fair-chance law where the person works — Checkr runs those steps for you. Seayora provides the ordering and the status; it does not decide whether anybody is hired.
Related features and guides
- Payroll with FRIDAY — run payroll from Seayora, FRIDAY pays your crew — Documentation. How to connect FRIDAY, Seayora's payroll processing partner; put your crew on FRIDAY; send approved hours; build, check and approve a payroll; and how every paid payroll is recorded on each person's pay and in your books.
- Service Pro Identity Verification — Feature. Identity verification for service professionals plus background checks for your crew, so landlords can dispatch to your team with confidence.
- Secure In-App Messaging — Feature. In-app messaging between landlords, tenants, staff, and contractors — searchable, tied to the property, and never routed through a personal phone number.
- Find a Pro: Booking a Contractor, and Getting Found as One — Documentation. Customers: find a contractor who serves your ZIP code, book a time on their page and pay through Seayora. Contractors: switch on Find a pro and appear for your trades in the ZIP codes you serve, for free.
- In-App Video Calls — Feature. Start a video call from any Seayora conversation, or upgrade a voice call to video mid-conversation. Run remote showings, walk a contractor through a repair, and schedule video meetings on the shared calendar — no personal number, no third-party meeting app.
- Trust Accounting for Management Companies — Documentation. Keep owners’ money and residents’ deposits apart from your company’s: a balance held for each owner, a block on paying an owner more than is held, a three-way reconciliation signed off by a second person, and a record of every uncashed check on its way to the state.