Payment Disputes & Chargebacks
How payment disputes between users are handled on Seayora, and what to do if a chargeback is filed on a payment you received.
Most payments go smoothly, but disputes happen. Here’s how they’re handled and what to expect.
Disputes between users
A disagreement about rent owed, a deposit deduction, or a job payment is between the two users involved — Seayora is not a party to the underlying transaction and does not adjudicate it, though records in the platform (payment history, messages, documents) can help resolve it.
If a chargeback is filed
- You’ll be notified that a chargeback was initiated on a payment you received.
- You can typically submit evidence (invoices, messages, delivery records) through the payment processor’s dispute process.
- The outcome is decided by the card network and issuing bank, not by Seayora.
Reducing dispute risk
Clear invoices, documented agreements, and prompt communication are the best defense — a payment with a matching invoice and a paper trail is far easier to defend than an undocumented one.
Frequently asked questions
How long does a chargeback take to resolve?
It depends on the card network and issuing bank, and can take several weeks. You’ll typically be notified of the outcome once the process concludes.
Can Seayora reverse a chargeback for me?
No — the decision belongs to the card network and issuing bank based on the evidence submitted. Seayora can help you access relevant records, but doesn’t control the outcome.
Should I refund a payment proactively if there’s a dispute brewing?
It depends on the situation — sometimes a proactive refund resolves things faster and avoids a chargeback altogether, especially for a small, clearly justified amount. Use judgment based on the specific dispute.
Related guides
Related features and guides
- Fees, Payouts & Refunds — Documentation. How Seayora’s fees, subscriptions, payouts, and refunds work, and where payment disputes are handled.
- Invoices, Estimates & Statements — Documentation. How to create, brand, and send invoices, estimates, and statements — with a price book, good / better / best options and acceptance on the spot — turn estimates into invoices, and get paid online.
- Online Rent Collection — Documentation. How to collect rent online with Seayora — setup, payment methods, card surcharges and where state law limits them, records, and how funds move.
- Payment Disputes & Chargebacks — Feature. When a tenant disputes a payment or a card is charged back, Seayora keeps the transaction trail, the lease, and the communication history together so you can respond with evidence.
- AutoPay & Automated Rent Reminders — Feature. Tenants set up AutoPay once and rent drafts automatically on the due date written in the lease. Automated reminders go to anyone who is not on AutoPay.
- How to Collect Rent Online: A Landlord’s Guide — Guide. A practical guide to setting up online rent collection — the benefits, how autopay and reminders work, and what to look for in a rent payment platform.