Payment Disputes & Chargebacks
How payment disputes between users are handled on Seayora, and what to do if a chargeback is filed on a payment you received.
Most payments go smoothly, but disputes happen. Here’s how they’re handled and what to expect.
Disputes between users
A disagreement about rent owed, a deposit deduction, or a job payment is between the two users involved — Seayora is not a party to the underlying transaction and does not adjudicate it, though records in the platform (payment history, messages, documents) can help resolve it.
If a chargeback is filed
- You’ll be notified that a chargeback was initiated on a payment you received.
- You can typically submit evidence (invoices, messages, delivery records) through the payment processor’s dispute process.
- The outcome is decided by the card network and issuing bank, not by Seayora.
Reducing dispute risk
Clear invoices, documented agreements, and prompt communication are the best defense — a payment with a matching invoice and a paper trail is far easier to defend than an undocumented one.
Frequently asked questions
How long does a chargeback take to resolve?
It depends on the card network and issuing bank, and can take several weeks. You’ll typically be notified of the outcome once the process concludes.
Can Seayora reverse a chargeback for me?
No — the decision belongs to the card network and issuing bank based on the evidence submitted. Seayora can help you access relevant records, but doesn’t control the outcome.
Should I refund a payment proactively if there’s a dispute brewing?
It depends on the situation — sometimes a proactive refund resolves things faster and avoids a chargeback altogether, especially for a small, clearly justified amount. Use judgment based on the specific dispute.