What Is This Charge on My Bank or Card Statement?
How to read a Seayora payment on your bank or card statement — what each line means, who was paid, and how to find the payment in Seayora before you contact your bank.
Every payment made through Seayora names two things on your bank or card statement: who was paid, and what the payment was for. Rent you pay your landlord reads like DOUGLASS*RENT, an invoice from a contractor like JOES PLUMBING*INV, and anything Seayora itself charges you starts with SEAYORA, such as SEAYORA*STORAGE. The part before the * is the name; the part after it is what the payment was for.
Your bank shows our payment processor's short code in front of the line, such as FLX*, so a rent payment can appear as FLX*DOUGLASS*RENT. That code is how card networks mark a payment taken through a payment platform; it is not a separate charge.
Every line a Seayora payment can show
| On your statement | Who was paid | What it is |
|---|---|---|
| NAME*RENT | Your landlord or property manager | Rent you paid through Seayora. The name before the * is your landlord or property manager. |
| NAME*DEPOSIT | The owner or manager of the home you applied for | A deposit you paid to hold a home you applied for. It is credited to your first month or your security deposit. |
| NAME*INV | The business that sent you the invoice | An invoice you paid online. The name before the * is the business that sent it. |
| NAME*INV or NAME | The contractor who did the work | A payment to a contractor, taken in person or from a payment link they sent you. |
| SEAYORA*SCREENING | Seayora | The screening fee for a rental application you submitted on Seayora. |
| SEAYORA*LISTINGS | Seayora | Seayora advertising for the listings you published. |
| SEAYORA*SUPPORT | Seayora | A payment a Seayora support representative asked you for, which you made on your own screen. |
| SEAYORA*STORAGE | Seayora | Your Seayora Storage plan. SEAYORA*CAMERAS is the plan for security camera footage. |
| SEAYORA*CAMERAS | Seayora | Your Seayora Storage plan. SEAYORA*CAMERAS is the plan for security camera footage. |
| SEAYORA*BRANDING | Seayora | Your company branding on the resident portal, a monthly add-on. |
| SEAYORA*BG CHECK | Seayora | A background check you ordered for someone joining your team. |
| SEAYORA*MINIMUM | Seayora | The difference up to the monthly minimum in your negotiated Seayora agreement. |
| SEAYORA*PHONE | Seayora | Your Seayora Phone plan, billed monthly. |
| SEAYORA*PHONE BAL | Seayora | Money you added to your prepaid Seayora Phone balance. |
NAME is the business or person you paid: your landlord or property manager for rent and deposits, the contractor for an invoice. It is the name they chose when they set up payments, shortened if it is long — a statement line has room for about 17 characters after the processor's code.
Find the payment in Seayora
- Before you pay, the payment screen shows the exact line your statement will carry, under "On your bank or card statement" — on the website and in the iPhone and Android apps.
- After you pay, your receipt (emailed and kept in Documents) prints the line under "On your statement".
- Your rent history shows the line on each payment. On a phone, tap the payment to open it.
- Match the date and the amount too: card payments usually appear the same day, and a bank transfer (ACH) after two to four business days.
Still do not recognize it?
- Check whether someone in your household paid with your card or bank account — a roommate paying their share, or a family member paying a deposit.
- For rent, a deposit or an invoice, ask the person or business named before the *. They can see every payment they received through Seayora.
- For a line starting with SEAYORA, contact Seayora support from the app or at seayora.com/contact-support. We can tell you exactly what the payment was and refund it if it should not have been taken.
- If you believe your card or account was used without your permission, contact your bank or card issuer straight away. That is always your right.
Asking first is usually the quickest way to sort out a mistake: a refund from the business that took the payment usually reaches you within 5 to 10 business days, while a bank dispute can take weeks to settle.
Related guides
Related features and guides
- Payment Disputes & Chargebacks — Documentation. What happens when a cardholder disputes a payment you received, and how to answer it in Seayora with the evidence already gathered.
- Online Rent Collection Software — Feature. Online rent collection: bank transfers free to the tenant, card payments, AutoPay on the lease’s due date, automatic late fees, roommate splitting and receipts issued when rent settles.
- Split Rent with Roommates — Feature. Roommates each pay their portion of rent directly from their own bank account or card. The landlord sees one compiled total — nobody has to front the whole month.
- Rent-Payment Credit Reporting — Documentation. Seayora reports rent to TransUnion — on-time months by default, and full payment history for residents who choose it or whose lease requires it. What counts as paid (Zelle matched to a bank account, cash recorded by the landlord with a receipt), the Rent Reporting Addendum, how a late month is confirmed and objected to, and how disputes, deaths and bankruptcies are handled.
- Move-In Funds: Know the Money Has Cleared Before You Hand Over Keys — Documentation. See whether every move-in payment — the first rent and any holding deposit — has cleared, wait out the bank-return window, and get an email when it is safe to hand over keys.
- Landlord Payouts & Direct Deposit — Feature. Collected rent is paid out to your bank account once it settles, and every payout is reconciled against the ledger.