Privacy choices in the mobile app
What agreeing on first launch turns on, what each one collects, and how to turn either off.
The first time you open the Seayora app on a phone — before you sign in — it shows you what the app does with your data and asks you to accept the Terms of Service and the Privacy Policy. Tapping “Agree & Continue” accepts them and turns on the two things named on that screen. The screen says so in those words, directly above the button.
What agreeing turns on
| What agreeing turns on | What that means |
|---|---|
| Crash and error reports | When something breaks, Seayora sends what broke, where in the app it happened, your device model and the screens you were on. It is used to fix the app and nothing else — never sold, never shared with advertisers, never used to decide anything about your account. |
| Your activity, linked to your account | Your saved homes follow you between this phone and the website, Seayora can suggest listings from what you have looked at, and we count which screens get used so we know what to improve. It does not turn on location. |
Turning either one off
Both stay separate switches in Settings → Privacy, on the phone and on the website. Turning one off takes effect immediately — it is not a preference that applies from the next launch — and the app works fully with both of them off. Turning crash reports off also deletes any report still waiting on your phone; those are never sent afterwards.
| Switch | What it turns on | What is collected |
|---|---|---|
| Crash and error reports | Send a report when the app crashes or something fails. | The report contains what broke, where in the app it happened, your device model, OS version and app version, and the screens you visited just before. It is used to fix the app and nothing else. It is never sold, never shared with advertisers, and never used to decide anything about your account. |
| Link your activity to your account | Remember what you view and save, so it follows you across devices — and count which parts of the app you use. | Turns on your saved-homes list syncing across your phone and the website, and lets Seayora suggest listings based on what you have looked at. It also lets us count which screens you open and how long you spend on them, so we can see which parts of the app are worth improving. With this off, your saved homes still work on this device, nothing you browse is attached to your name, and no screen you open is recorded at all. Neither switch turns on location: where you are is only ever recorded when you do something that is about a place — see below. |
What happens either way
- Landlords can always see how many times their own listing was viewed and saved. Those are counts only — they never include your name, your email or your device, whatever you choose above.
- Rent receipts, leases, payment alerts and security notices reach you regardless of these settings. They are obligations, not marketing.
- If you open something that this app does not have yet, we record which tool it was so we know what to build next. That record is the name of the screen and nothing else — with the first switch off it carries no name, no email and no device, whatever you choose above.
- When you photograph something as a RECORD — an inspection, damage at move-out, a meter, a piece of equipment — Seayora saves when and where the photo was taken alongside it, so it stands up if it is ever disputed. That happens only for photos you take inside Seayora for that purpose: a photo you pick from your library is saved as exactly that, and if your phone gives no location none is invented. Nothing else you do is located.
- Your phone tells Seayora what it can do — its model, its version, and whether it has things like a camera, Bluetooth or a depth sensor — so the app can offer what your phone supports and say plainly when it cannot. That is about the handset, not about you.
Changing your mind
Settings → Privacy has the same two switches. Turning one off is recorded the same way agreeing was, so what you agreed to and when is always answerable.
What a crash report contains
- What broke, and where in the app it happened.
- Your device model, OS version and the app version.
- The screens you visited just before it — screen names only, never anything you typed, no message text, no addresses and no amounts.
- Your account email, only if you left the switch on. With it off, the report is stored with no identity attached at all.
Reports are used to fix the app. They are never sold, never shared with advertisers, and never used to make a decision about your account. They are not sent to a third-party crash service — they go to Seayora’s own error console.
If you decline
Nothing changes about what you can do. Rent receipts, leases, payment alerts and security notices reach you regardless of these settings — those are obligations, not marketing, and they are never behind a privacy switch.
Frequently asked questions
Can I use the app with both of them off?
Yes, fully. Agreeing on the first screen turns both on — the screen says so above the button — and Settings → Privacy turns either one off at any time, with immediate effect. Nothing in the app is withheld from you for having them off.
Does declining stop landlords seeing that their listing was viewed?
No, and this is stated on the screen itself. Landlords always see how many times their own listing was viewed and saved. Those are counts only — they never include your name, your email or your device. What the switch controls is whether a view is attributed to you.
Why is the question asked before I sign in?
Because it is about the installation on this phone, not about your account — and because the answer has to exist before anything can start collecting, including anything that happens on the sign-in screen itself.
Will I be asked again?
Only if the wording changes in a way that changes what you are agreeing to. A change to what is collected re-asks; a typo fix does not.
Why is it one button instead of two switches?
It is the standard first-run agreement, and what the tap means is printed directly above the button rather than left to be inferred. Both are still real, separate choices — they live in Settings → Privacy and either can be turned off a minute later, permanently, with no effect on anything else in the app.
Is my device identified?
The app generates a random id at install to tell one installation from another. It is not derived from your phone, your account or anything about you, it never leaves Seayora, and it is regenerated if you reinstall.
Related guides
Related features and guides
- Views and saves on your listing — Documentation. What the view count on your listing actually counts, how saves are tracked, and why the two numbers matter separately.
- How we know whether an email reached you — Documentation. What the tracking image in a Seayora email does, what it can and cannot tell us, why an "open" is not the same as a read, and how to turn it off.
- When Seayora asks you to review the app — Documentation. What triggers the request, how often it can happen, when we deliberately never ask, and how to switch it off everywhere at once.
- Compliance Alerts & Required Filings — Feature. Seayora watches your properties for new violations and works out which recurring filings each building owes, turns both into a dated checklist, and emails you when something new appears. Live violation data for New York City; rule-based filing obligations across the NYC metro.
- Data Privacy & Portability — Feature. Privacy controls, GLBA financial privacy handling, data export, and account deletion — plus encryption in transit and hardened infrastructure.
- Mobile Field App & Push Notifications — Feature. A mobile-first field experience with push notifications for dispatch, so technicians get assignments, capture photos, and clock in without going back to an office.