Dispatch Notifications

Which events tell whom, through which channel, what quiet hours do and do not hold, and exactly what “push” means on each device.

Settings → Notifications is where you decide who hears about what — on the website under "What your crew is told", and on the iPhone and Android as Crew notifications in the Tools list. (Until 2026-10-09 it was a tab of Work → Routes & dispatch, which has been retired.) Every event in the list is real — each one is raised by something in Seayora, and an event you switch off is not sent at all.

Settings → Notifications, under What your crew is told: How Seayora reaches people (ringed), with what each of its three channels — in-app and phone push, email and text message — actually does. — Settings → Notifications → What your crew is told: the three channels, then every event Seayora raises about work and who hears about it.

The three channels, and what each one actually does

In-app: a note in the person’s Seayora Alerts thread. On a phone with the Seayora app installed this also arrives as a notification on the lock screen.
Email: a plain email to the address on their account.
Text message: only reaches people who have a mobile number on their Seayora account.

In a web browser, an alert also arrives as a browser notification once that person turns them on under Settings → Notifications on that computer; until then it appears inside the app. Lock-screen notifications on a phone need the Seayora app on iOS or Android. The “Who can be reached” table shows, per person, which of the three can actually reach them today — including when the answer is “no app installed”.

Who hears about it

Each event can go to the person it is about, the owner, your dispatchers and managers, or the whole roster. Most events want the first one; an injury report usually wants the second as well.

Quiet hours

Quiet hours hold email and text messages until the window ends. The in-app note is still written, so nothing is lost and the person opens the app to a full record. Urgent events — an emergency job, an injury, a failed safety check — cross quiet hours by default, and you can turn that off per event.

Escalation

Set “Tell the owner if nobody responds” on any event and Seayora waits that many minutes for an acknowledgment, then tells the owner. Escalation always goes to the owner, whatever the event’s normal audience is — escalating back to the person who did not respond is the one audience that cannot help.

Testing

Every event has a “Send me a test”. It goes to you and nobody else, on every channel that event is set to use, and it tells you if a channel failed and why — “no mobile number on file” is a different problem from “the gateway refused it”. If quiet hours are active the test is sent anyway, and says so, so a quiet window does not read as a broken channel.

One event under What gets sent, and to whom — Work assigned to a technician — with its channels, who hears about it, a Send me a test button and the minutes to wait before telling the owner. Send me a test and the minutes box are ringed. — 1 Send me a test sends this event to you alone, on every channel it uses; 2 set how many minutes to wait before telling the owner nobody responded.

What is never withheld

These are operational notifications about work, not marketing, so nothing here is held back by a marketing preference. A technician is always told about work assigned to them.

Frequently asked questions

I turned on push and nothing arrives on my laptop.

That is expected. Lock-screen notifications need the Seayora app on a phone. In a browser, the same alerts appear inside Seayora itself.

Why did an email go out during my quiet hours?

Because the event was an urgent one — an emergency job, an injury report or a failed safety check — and “Send this through quiet hours” is on for it. Turn that off on the event if you would rather it waited.

Can I set a different rule per technician?

Not per person. Rules are per event, per company; the audience setting is what decides who receives each one.

What counts as “acknowledged” for escalation?

Acting on the thing — opening and accepting the job it was about. Reading the notification is not enough.

Related guides

Related features and guides

Planning a Technician’s Route — Documentation. Route planning was retired from the contractor portal on 2026-10-09. Where a technician’s day is planned now, and where its notifications went.
Compliance, Safety & 1099s for Contractors — Documentation. Setting what your business is required to hold, how Seayora grades your certificates, and exporting 1099s for your accountant.
Dispatch & Work Orders — Documentation. How jobs are routed to service pros, how work orders track status, and how approval limits keep spending in check.
Mobile Field App & Push Notifications — Feature. A mobile-first field experience with push notifications for dispatch, so technicians get assignments, capture photos, and clock in without going back to an office.
Notifications: In-App, Email, Push & SMS — Feature. In-app, email, push, and opt-in SMS notifications, with per-property and per-role settings so managing fifty units does not mean fifty times the noise.
Texting Tenants: TCPA Consent, Opt-Outs and Quiet Hours — Guide. What the TCPA and the FCC’s rules require before a landlord texts tenants: consent, the STOP words, 10 business days to honor an opt-out, and quiet hours.