Planning a Technician’s Route
Route planning was retired from the contractor portal on 2026-10-09. Where a technician’s day is planned now, and where its notifications went.
Work → Routes & dispatch, the screen that sequenced a technician’s stops, was retired on 2026-10-09 — on the website, the iPhone and Android alike. A technician’s day is planned on Work → Schedule and the calendar, where each job has a time, and Work → Active jobs is where work is assigned.
What moved, and where
- Who hears about what — the dispatch notification rules — moved to Settings → Notifications on the website, and to Crew notifications in the Tools list on the iPhone and Android. Nothing about the rules changed; see Dispatch Notifications.
- Assigning a job to a technician is on Work → Active jobs, as before.
- The job list can still sort by distance when a yard location is recorded for your company; without one it sorts by urgency and says so.
What happened to plans already published
Nothing. A route published before the change stays on the jobs it was written to, and assistants connected to your account can still read it. No new route can be planned.
What Seayora does not do
Seayora does not track vehicle positions. There is no GPS trail and no live map of your vans. Where somebody clocked in is on Work → My team → Clock-in map.
Frequently asked questions
Where did Routes & dispatch go?
It was retired on 2026-10-09. Plan the day on Work → Schedule; the notification rules are in Settings → Notifications (Crew notifications on the phones).
Will my technicians still be told when work is assigned to them?
Yes. Those notifications are unchanged — only where you set them moved.
Related guides
Related features and guides
- Dispatch Notifications — Documentation. Which events tell whom, through which channel, what quiet hours do and do not hold, and exactly what “push” means on each device.
- Dispatch & Work Orders — Documentation. How jobs are routed to service pros, how work orders track status, and how approval limits keep spending in check.
- Calendar & Scheduling — Documentation. One calendar over everything Seayora already knows is happening — what it draws, what you can add to it, how reminders and repeats work, and how to read it in the calendar app you already use.
- Mobile Field App & Push Notifications — Feature. A mobile-first field experience with push notifications for dispatch, so technicians get assignments, capture photos, and clock in without going back to an office.
- Technician Scheduling, Shifts & Skills — Feature. Shift scheduling, PTO tracking, and per-technician skill profiles, so dispatch routes work to someone qualified and on the clock.
- Revenue Forecasting & Market Insight — Feature. Revenue forecasting, market heatmaps, technician leaderboards, and dispute analysis — the analytics that inform hiring, pricing, and where to compete.