Reporting something, blocking someone, and what happens next

How to report abuse, what a block does and does not stop, what we check automatically, and what happens if a limit is put on your own account.

Almost everyone on Seayora is a landlord, tenant, manager or contractor doing an ordinary job. This page is about the small number who are not, and about what happens if a decision ever lands on you by mistake.

If somebody is in danger right now

Call 911. Seayora is not an emergency service, nobody is watching messages in real time, and a report to us is read in the ordinary course of a working day, not in seconds. For a crisis, the 988 Suicide & Crisis Lifeline is free and confidential 24/7 — call or text 988. The National Domestic Violence Hotline is 1-800-799-7233.

Reporting something

Any message, listing or profile can be reported, from the website, the iPhone app and the Android app. Open the message menu (or the conversation info screen) and choose Report. Pick what happened and add anything you want us to know.

What happens then:

A person on our safety team reads it. It is not an automated queue that closes itself.
We freeze a copy of what you reported at the moment you report it, so it can still be reviewed if the other person edits or deletes it afterwards.
We never tell the person who reported them.
We email you when it has been reviewed, and tell you whether we acted — but not what we did to the other account. That is their private record, and telling you would make reporting risky.
Tapping Report twice does not file two reports. We answer honestly that it is already with us.

Some things are more urgent than others, and we do not work the queue oldest-first. A threat, anything about a child’s safety, terrorism, or signs somebody is being exploited pages a person rather than waiting in line. Several different people reporting the same account is the strongest signal we have and moves it up; one person reporting six times is one signal, not six.

Blocking, which is different and immediate

Blocking is yours. It takes effect the moment you do it, we do not review it, and you can undo it whenever you like. Reporting is slow because a person reads it; blocking is instant. Do both if you want to — the report sheet offers it in the same step.

What blocking stops: new conversations, messages and calls from that person.

What blocking does NOT stop, deliberately: rent receipts, a lease waiting for your signature, a payment failure, a security alert, a served notice, or any other legal or financial obligation. Those are not conversation, and blocking your landlord must never become a way to avoid being served notice — or a way for somebody to avoid serving you one.

What we check automatically

We run automated checks over messages and listings for a narrow, published set of serious harms: threats of violence, terrorism, child safety, hate directed at a protected group, harassment, fraud, exploitation, publishing somebody’s private information, and unlawful housing discrimination.

Nobody reads your conversations. The checks compare text against published patterns and record which ones matched — not what you wrote.
A check is not a decision. It puts something in front of a person; it does not restrict anybody by itself.
It is limited and imperfect. It misses things and it flags ordinary sentences — a maintenance report saying a boiler could kill somebody is exactly the kind of sentence a naive filter fires on, which is why a person always decides.
None of it is used for advertising, for profiling, or to train a model.

Fair housing is the one most worth knowing about, because it contains no bad language at all. "No children", "no Section 8", "no service animals" and "we prefer a professional couple" are the sentences that most often break the law on a rental platform, and they are usually written by somebody who did not know. Those are flagged for a person to look at, never acted on automatically — several of them are lawful in some states and not in others, and a machine cannot make that call.

If a limit is put on your account

We start with the narrowest thing that stops the problem, and we tell you every time: what the limit is, why, whether it ends, and how to challenge it. You can see all of it in Settings → Safety & account standing, on any of the three clients.

The measures, from lightest to heaviest:

A warning.
Content removed — a listing, a photo, a message or a review.
No new conversations. Every thread you are already in keeps working, so you can still answer your landlord, still report a repair, still be served notice.
No attachments — messages still send, photos and files do not.
No calling.
No contact with one named person, in either direction. Neither of you can lift that one.
No messaging at all.
The account is closed.

Serious harm skips the ladder. A credible threat, child sexual abuse material, trafficking or fraud against another user can close an account the first time.

A limit affects conversation only. Rent receipts, leases, payment notices and legal notices still reach you.

Appealing

Every limit can be appealed from Settings → Safety & account standing. Tell us what we got wrong. An appeal is read by somebody other than the person who made the original decision — that is a rule, not a courtesy — and we email you the outcome and the reasons for it. If a limit is overturned it is lifted and it does not count against you afterwards.

If somebody has used your photograph

Everything on a listing was uploaded by a Seayora user. If a photograph of yours has appeared here without your permission, the copyright process at seayora.com/copyright is the route — it is a legal procedure with a form, and it works whether or not you have a Seayora account.

If a notice arrives about something YOU uploaded, we remove it and tell you. That is not a finding that you did anything wrong: the law requires us to take material down on a properly made notice and to put it back if you tell us it was a mistake. Filing a counter-notice puts it back in 10 to 14 business days unless the person who complained goes to court, and it also withdraws the strike against your account.

You can see your own copyright record, and the number of upheld notices at which an account is reviewed for closure, in Settings → Safety & account standing. We always tell you before an account is closed for this.

What we will not do

We will not restrict an account because somebody said they were struggling or in crisis. That reaches a person who can help, never an enforcement action.
We will not tell the person you reported who reported them.
We will not read your conversations, sell what is in them, or use them to build a profile of you.
We will not pretend to be watching in real time. We are not, and a product that implied otherwise would be dangerous.

Related features and guides

Where Your Listing Appears on Seayora — Documentation. The city, neighborhood, size, budget and feature pages a published listing shows up on automatically, the rent report your asking price feeds, and how to check.
Home Screen Widgets (iOS & Android) — Documentation. Put rent, repairs, jobs, money and messages on your phone's home screen or Lock Screen, refreshed automatically — which widgets each account type gets, how to add them, and what they show when you are signed out.
Reports — build any number you are asked for, chart it, and have it sent — Documentation. How Seayora’s report library works: the fifty named reports, the builder behind them, what every chart is drawn from, the four export formats, and the rules that stop a report quietly telling you the wrong thing.
Safety Records & Certifications — Feature. Incident records, employee document tracking, workers-comp records, and certification expiry alerts — in the system where the work happens.
Check-Ins & Site Visits — Feature. Record staff check-ins at properties so inspections and site visits leave an auditable trail instead of a verbal report.
Notifications: In-App, Email, Push & SMS — Feature. In-app, email, push, and opt-in SMS notifications, with per-property and per-role settings so managing fifty units does not mean fifty times the noise.