Resident Surveys After a Repair
Ask residents how a repair went once it is finished, choose when and what to ask, and read the answers and your Net Promoter Score.
When a repair a resident reported is finished, Seayora can email them a short survey on your behalf. Their answers, and the Net Promoter Score worked out from them, are under Operations → Resident surveys on the website, the iPhone and Android.
Switching it on
Open Resident surveys and Survey settings, and switch on Ask residents after a repair. Only repairs finished after you switch it on are surveyed — nobody is asked about older ones.
- When to ask: as soon as the work order is marked complete, or up to a week later.
- The recommend question: blank uses “How likely are you to recommend {name} to a friend looking for a home?”, with your name filled in.
- Up to five extra questions, each a 1–5 rating, a yes or no, or a written answer, and each optional or required.
Who is asked
The resident who reported the repair, once per repair, by email. A repair you or your team opened yourselves is not surveyed, and neither is one raised by an account that is not a renter. The link is personal and works for 30 days; answering again from it replaces the earlier answer.
Reading the results
Residents score 0 to 10. 9 and 10 are promoters, 7 and 8 passives, 0 to 6 detractors; the Net Promoter Score is the share of promoters minus the share of detractors, from −100 to +100. With no answers yet the score reads “—”, not zero. You also see the response rate, how each score was spread, the average for each of your questions, a breakdown by property when there is more than one, and every answer with the resident’s first name, the repair and anything they wrote.
Questions you change later apply to surveys sent from then on; an answer is always shown against the questions it was actually asked.
Frequently asked questions
Can I survey a resident about an old repair?
No. Only repairs finished after surveys are switched on are surveyed, so turning it on never sends a backlog of emails.
Do residents see the score?
No. Answers go to you, and nothing is published.
Related guides
Related features and guides
- Maintenance & Dispatch Workflow — Documentation. How maintenance requests flow from tenant intake through routing, approval, completion, and cost.
- Voice Messages After Hours — Documentation. Have the voice messages residents and customers send you written out under the recording, let your automations act on the words, and answer a call that rings out with an invitation to leave a voice message.
- Announcements, Packages & Amenities — Documentation. Post notices to residents, log deliveries so residents know where to find them, let residents book shared spaces, and give them a board and a directory of their own.
- AI Financial Analyst — Feature. An AI layer over your accounting data that surfaces trends, anomalies, and answers about your portfolio finances without building a report first.
- Maintenance Requests & Work Orders — Feature. Tenants submit work orders with photos and video from their phone. Landlords triage, dispatch, and track every request to completion in one place.
- In-App Video Calls — Feature. Start a video call from any Seayora conversation, or upgrade a voice call to video mid-conversation. Run remote showings, walk a contractor through a repair, and schedule video meetings on the shared calendar — no personal number, no third-party meeting app.