Maintenance requests with photos, tracked from report to resolution
A maintenance request that arrives as a voicemail at 11pm has no photo, no timestamp, and no status. One that arrives through Seayora has all three — and turns into a tracked work order you can dispatch without a phone call.
How a request flows
- Tenant submits from their phone with photos and video
- The request becomes a tracked work order against the unit
- Triage, approve, and assign — internally or to a service pro
- Auto-approval limits dispatch routine work without waking you up
- Tenant, landlord, and technician all see live status
- The technician and tenant coordinate over masked numbers
- Completed work flows into job costing and the ledger
Everyone sees the same status
Most maintenance friction is informational — the tenant does not know if anything is happening. Shared live status removes the follow-up calls entirely, and the record of what was reported, when, and what was done protects both sides later.
Frequently asked questions
Can tenants attach photos and video?
Yes. Requests are submitted with photos and video directly from a phone, which is usually enough to triage without a site visit.
Do I have to approve every repair?
No. Set auto-approval limits so routine work under a threshold dispatches automatically to your verified service pros, and only larger jobs need your sign-off.
Can tenants track the status?
Yes. Tenants see live status and can message the assigned contractor directly, without either party exposing a personal phone number.
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Documentation
- Maintenance & Dispatch Workflow — How maintenance requests flow from tenant intake through routing, approval, completion, and cost.
- Dispatch & Work Orders — How jobs are routed to service pros, how work orders track status, and how approval limits keep spending in check.
Related features
- AI-Assisted Maintenance Dispatch — AI-assisted dispatch routing and configurable automation rules send maintenance work to the right service pro, so routine repairs never wait on a manual decision.
- Vetted Contractor Network — Dispatch maintenance to identity-verified service professionals in your area, or bring your own contractors onto the platform — with quality tracking on every job.
- Masked-Number Voice Calls — Voice calls routed over masked phone numbers, so landlords, tenants, and service pros can talk without exchanging personal contact details.