Resident Pulse: How Residents Feel About Each Building

See the tone of what residents tell you and the topics they keep raising, building by building — counted from their own messages to you and their repair surveys, never about any one person.

Resident pulse sums up how residents feel about each of your buildings and what they keep bringing up — heat and hot water, repairs, noise, packages, how quickly they hear back — so you can see a building going sour before it shows up as move-outs. It is under Operations → Resident pulse on the website, the iPhone and Android, next to Resident surveys.

Where the figures come from

The messages residents send you, your management company, or an employee assigned to their building, in their own conversations with you.
Answers to your repair surveys: a score of 9 or 10 counts as positive, 7 or 8 as neutral, 0 to 6 as negative, and any comment is read for topics.
Messages between residents, messages to a contractor and conversations with Seayora support are never read — you could not see them, so they are not summarised either. Disappearing messages, view-once messages and deleted messages are skipped too.

How it is counted

Units at the same street address are treated as one building.
Each household counts once, however much it writes. A resident who sends twenty messages in a week weighs exactly as much as one who sends one.
Topics are matched from a fixed list of words and phrases, whole words only, and tone from words of thanks or frustration (with “not” and similar words taken into account). No AI model reads the messages, and nothing is stored per message or per resident — the figures are worked out when you open the page.
The overall tone runs from −100 (everything read negative) to +100 (everything read positive). A topic is listed once two or more households have raised it, with the tone of what they said about it.
You can look at the last 30, 90 or 180 days, compared with the same length of time before.

Why some buildings show nothing

A building where fewer than 3 households wrote in the period shows no figures at all. With only one or two households, a “building” figure would really be a figure about a person, and that is something this page is designed never to show. A building nobody wrote about says so separately — that is a quiet building, not a happy one.

What it must never be used for

Resident pulse describes buildings, never people, and you agree in the Terms of Service not to use it to decide anybody’s renewal, rent, deposit, application or treatment. Acting against a resident because they complained is retaliation under the laws of most states, and fair housing law applies as well. Use it to decide where to send a contractor, which building needs a visit, or what to fix first.

It is a rough signal

A word list misses sarcasm and context, and some messages are simply practical. Read the topics as a pointer to where to look, not as a verdict.
If messages or surveys could not be read when you opened the page, a notice says which, and the figures are only partly counted.

Asking your assistant

If you have connected an assistant such as Claude or ChatGPT to Seayora, it can read the same figures with the resident_pulse tool and the same rules apply: buildings only, nothing about any one resident, and no figures for a building with too few households.

Related guides

Resident Surveys After a Repair

Related features and guides

Resident Surveys After a Repair — Documentation. Ask residents how a repair went once it is finished, choose when and what to ask, and read the answers and your Net Promoter Score.
Utility Setup: The Building Utility Guide and Move-In Utilities — Documentation. Tell each resident which utilities to put in their name, who to call and by when, see who has done it, and find where a lease and your utility bills disagree.
Custom Fields on Properties, Leases, Residents and Work Orders — Documentation. Add your own fields — a parcel number, a gate code, a lender, an insurance policy — to every property, lease, resident or work order, fill them in on the website or either app, and choose which ones residents can see.
In-App Voice Calling — Feature. Browser-based voice calling between landlords, tenants, staff, and contractors, with call logs kept alongside the conversation and personal numbers never exposed.
Sign In From Any Device — Feature. Seayora runs in the browser on desktop, laptop, tablet, and phone with one account. Messages, voice notes, call history, documents, and payments stay in sync in realtime across every device you are signed in on.
Secure In-App Messaging — Feature. In-app messaging between landlords, tenants, staff, and contractors — searchable, tied to the property, and never routed through a personal phone number.