When Seayora asks you to review the app

What triggers the request, how often it can happen, when we deliberately never ask, how to switch it off everywhere at once, and the Rate Seayora row in the apps.

Every app asks you to rate it. Most of them ask at the worst possible moment — halfway through something, or straight after something went wrong. This page says exactly when Seayora asks, how often, and when it deliberately does not, so the answer is checkable rather than a promise.

When we ask

Only after a real piece of work has finished, and only the person who finished it:

A tenant, once they have signed their lease. Their part is done at that point — we do not wait for the landlord to countersign, because that is somebody else’s work and may be days away.
A tenant, once a rent payment has actually reached their landlord. Only for a month that went cleanly: never when the payment carried a late fee, went through payment reminders or retries, was returned by the bank before, or was an installment of a payment plan.
A tenant who has just given a finished repair five stars. Only five — a four means it was fine, and fine is not a reason to ask.
A landlord or a property manager, when a lease is fully executed.
A contractor — or whichever member of their team actually took the payment — when a card charge has settled and the money has arrived. Never when it was merely submitted, and never on a bank transfer, which can be returned days later.
A property owner, when a distribution has been paid out to them.

How often

At most twice in any twelve months, and never twice within about two months.
Never twice about the same event — one lease, one payment, one payout, one ask.
The limit follows your account, not your device. Being asked on your phone means you are not asked on the website.
A moment goes stale. If you do not open Seayora for a few days after it happens it simply expires and you are not asked at all — a question about something you have stopped thinking about is not worth asking.

On an iPhone and on Android the operating system enforces its own limit on top of ours, and never tells us whether it actually showed you anything. So our own records say “we asked”, never “you saw it”.

When we never ask

This is the part that matters more than the trigger. We do not ask when:

You have a support conversation open. You are in the middle of a problem; that is not the moment for a favor.
There is a rent payment of yours that is late, failed or returned.
Your account is the subject of an open safety report, or is under a restriction.
Your account is marked do-not-contact, or is closing.
We could not check any of the above. If the check itself fails nobody is asked — a wrongly timed request for a public rating is not something an apology fixes.

What we record

That something happened worth asking about, and which of the six it was.
That we asked, on which platform, and on which version of the app.
What you did with it, where we can tell — opened the store listing, sent us feedback instead, closed it, or asked never to be asked again.

We never see what you wrote in a review, or whether you left one at all. App Store and Play reviews are between you and Apple or Google; nothing about them comes back to us, and nothing you write there is connected to your Seayora account by us.

Turning it off

Two ways, both on the website, and both last until you change them back:

“Don’t ask me again” on the prompt itself.
Settings → Your data → Review prompts.

It applies to your account everywhere at once — the website, the iPhone app and the Android app — and it takes effect immediately, including for anything already queued.

Rating Seayora yourself

The iPhone and Android apps have a Rate Seayora row in Settings. Tapping it asks Apple or Google to show their own rating card, inside the app. We never ask how many stars you would give first, and we never send anybody to a store page depending on their answer — every rating goes through the same card.

Apple and Google decide whether the card actually appears. If you have been asked recently it may not, and the app says so rather than pretending it opened.

If your answer is “no, actually”

The prompt on the website always offers to take it privately instead, and that is deliberate: a public rating box is the wrong place to report a problem, and we would rather fix the thing. Contact support and a person reads it.

Related guides

Related features and guides

How we know whether an email reached you — Documentation. What the tracking image in a Seayora email does, what it can and cannot tell us, why an "open" is not the same as a read, and how to turn it off.
Account Security: SSO, 2FA & Passkeys — Documentation. How to secure your Seayora account with single sign-on, two-factor authentication, device verification, passkeys (WebAuthn), and resetting a forgotten password.
Reply reminders: when somebody is waiting on you — Documentation. Seayora reminds landlords, property managers and contractors when a resident or customer has been waiting hours for a reply or a repair request has not been acknowledged — when it reminds you, how often, and how to switch it off.
Data Privacy & Portability — Feature. Privacy controls, GLBA financial privacy handling, data export, and account deletion — plus encryption in transit and hardened infrastructure.
NYC’s Tenant Data Privacy Act: Rules for Key Fobs and Smart Locks — Guide. What NYC Local Law 63 requires of buildings with keyless entry: consent, the data that may be collected, 90-day deletion, no tracking and a privacy policy.
Security Cameras at Rental Properties: Placement and Audio Laws — Guide. Where landlords may and may not put cameras, why audio recording is the bigger legal risk, and the all-party consent rules in California and Washington.