Sending From Your Own Email Address

Connect your business’s own mailbox — Gmail, Microsoft 365, Zoho, Yahoo, iCloud, Fastmail or any other — so estimates and invoices go out from your own address, and choose whether your customers’ replies also show up in Seayora.

Out of the box, Seayora sends your estimates and invoices from its own address with your business’s name on them. If you would rather they come from your own address — [email protected] — connect your mailbox. It is optional, and you can pause or disconnect it at any time.

Connecting your mailbox

On the website and in both apps: Settings → Connections → Business email → Connect your mailbox. Integrations, under the same heading, shows it beside everything else your account connects to.
Pick your email provider. Seayora fills in the server settings for the common ones; for any other provider choose Another provider and type the SMTP server and port it lists in its help pages.
Enter the address your customers should see, the name they see, and an app password. Most providers do not accept your normal password from another app: create an app password in your account’s security settings (Gmail: Google Account → Security → 2-Step Verification → App passwords).
Seayora signs in to your mail server before it saves anything. If the server says no, you see its reason and nothing is stored. Your password is stored encrypted and is never shown again.
Send a test email to check it works — it goes from your address to you.

Where your customers’ replies go

My inbox only — replies reach your own inbox, and Seayora does not see them.
My inbox, and show them in Seayora — replies reach your inbox, and Seayora also puts a copy on the estimate’s Customer tab and tells your team. This needs your incoming (IMAP) settings; Seayora fills them in for the common providers.
Seayora only — replies come back to the estimate in Seayora and do not reach your inbox, exactly as without your own mailbox.

When Seayora reads your inbox for replies, it opens it read-only every few minutes, looks only at messages that arrive after you turned this on, and keeps only the replies to emails it sent for you. Your other mail is never opened, stored or marked as read.

If your mail server refuses a message

Mailboxes sometimes stop accepting a sign-in — a changed password, a revoked app password, or an administrator switching off SMTP sign-in. By default Seayora then sends the estimate or invoice from its own address in your business’s name, so your customer still gets it, and tells you once a day until it is fixed. You can turn that off; then the email is not sent until your mailbox works again. Business email shows what is wrong in your provider’s own words.

Microsoft 365

Your Microsoft 365 administrator has to allow SMTP sign-in for the mailbox. Microsoft turns it off by default from December 2026, and a mailbox that only allows Microsoft sign-in cannot connect with a password.

Related guides

Related features and guides

Writing Estimates — Documentation. How to keep your clients and their service addresses, build an accurate estimate with hours, your costs and discounts, get it approved inside your team, send it with Approve and Decline buttons and the PDF, forward it, answer your customer’s replies, plan and get reminded about the site visit, and turn an accepted estimate into an invoice or scheduled work.
Invoices, Estimates & Statements — Documentation. How to create, brand, and send invoices, estimates, and statements — with a price book, good / better / best options, optional add-ons, acceptance on the spot or on the customer’s own portal, and follow-ups — turn estimates into invoices, and get paid online.
Technician scorecards — Documentation. How each person on your crew is doing over the last 30, 90 or 365 days, beside the team average — from your own jobs, invoices, time clock and ratings.
Field Service Management Software — Feature. The unified service-pro command center: estimates, jobs, crew, fleet, inventory, safety, payroll, invoicing, reputation, and forecasting — free to join, 4% only when you are paid.
Service Pro Analytics — Feature. Deep analytics across jobs, technicians, and customers so you can see throughput, margin, and where your business is leaking profit.
AI-Assisted Estimates & Quoting — Feature. AI-assisted estimating with materials prediction, 3D scan input, permit checks, and online quote approval — so quoting stops being unpaid after-hours work.