Contacting Support from Messages

Your support conversation is a real conversation — the same thread on the website and both apps, with calls, identity checks and payment requests handled in it.

Support on Seayora is a conversation on the messaging system. When you message support you open your own support thread, and that thread is the same one on the website, on Android and on iPhone — with the whole history.

Reaching a person

Message support — from the Help & support screen in either app, or the support widget on the website, which sends a signed-in customer straight into Messages.
Call support — rings whoever is on duty through the same call engine as every other call. If nobody can take a call you are told immediately rather than left ringing.
Signed-out visitors keep the website’s chat widget; a support agent sees both in one queue.

What an agent may ask for

To confirm it is you, an agent may ask for a photo, a short selfie video saying four words chosen for that request, or a government ID. The request appears as a prompt on the device you are using and as a card in the conversation. Only the last four digits of a document number are ever stored, and a driving licence is reviewed front and back.

An agent may also ask for a payment — always with the reason shown above the amount. You pay it on your own screen on the website, in a card form Seayora never sees; nothing is charged until you confirm there.

Ticket status

An agent may mark the conversation as waiting on you, resolved, or closed. A resolved conversation reopens the moment you reply; a closed one stays as a record and a new message starts a new ticket.

Frequently asked questions

Who sees my support conversation?

You and Seayora’s support desk. Agents are shown to you as "Name · Seayora Support"; their personal addresses are never shown.

Can I keep talking after the ticket is resolved?

Yes. Replying reopens it with the same agent history.

Related guides

Related features and guides

Getting Support & Using the Help Center — Documentation. Ask the documentation a question and get an answer composed from the guides, with links to the ones it came from — plus how to reach a person when the answer is not written down.
In-Platform Messaging — Documentation. How to message tenants, landlords, managers, and service pros inside Seayora with a record of every conversation.
Calls & Call Recording — Documentation. How in-platform calling works, when calls may be recorded, and the consent rules that apply.
Voice Notes in Messaging — Feature. Record and send voice notes in any Seayora conversation. Transcoded server-side so they play on iPhone, Android, and desktop alike, stored with the thread, and searchable as part of the property record.
Call Recording & Consent — Feature. Where enabled, calls can be recorded or transcribed for quality and dispute resolution — with recordings attached to the conversation and consent obligations made explicit.
In-App Video Calls — Feature. Start a video call from any Seayora conversation, or upgrade a voice call to video mid-conversation. Run remote showings, walk a contractor through a repair, and schedule video meetings on the shared calendar — no personal number, no third-party meeting app.