Getting Support & Using the Help Center

Ask the documentation a question and get an answer composed from the guides, with links to the ones it came from — plus how to reach a person when the answer is not written down.

Most questions already have an answer in writing. The problem was finding it: searching the documentation used to match the words you typed against the TITLE and the one-line summary of each guide, so a real question — “why was my tenant charged a late fee twice” — found nothing at all, over a library that answers it in four places.

You can now ask the documentation a question and get an answer back, composed from the guides that actually cover it, with links to every one it used.

Asking a question

The search box on the Documentation page, the Help Center and the Help tab of both phone apps all do the same two things. Typing filters the list as you go. Pressing Enter — or the “Answer my question” button — asks the question properly.

Ask it the way you would ask a person. Full sentences work better than keywords here, which is the opposite of the old search.
The answer is written from Seayora’s own guides and nothing else — not from general knowledge about property management, tax or law.
Every guide the answer used is listed underneath it, so you can read the whole thing.
The results list underneath is ranked by how well each guide answers your question, best first.

What it will not do

This is deliberately narrow, and the limits are the reason it is worth trusting.

It will not	Why
Answer from anything but the guides	If the documentation does not cover something, it says so and points you at support rather than filling the gap with a plausible guess.
Quote a price, a rate or a deadline that is not written down	A confident wrong number is worse than an admitted gap — especially about money or a legal deadline.
Look at your account	It cannot see your properties, your leases, your tenants or your payments. It has read the same public guides you can read.
Tell you what Seayora will do about your case	That is a person’s job. Every answer carries a link to support.

It is not legal, tax or accounting advice, and it says so under every answer.

When it cannot answer

There are several different reasons an answer may not appear, and the page tells you which one it is rather than showing the same blank in every case — because they mean different things to you.

“Nothing in the documentation matches that” — we looked and there is genuinely nothing. Try different words or message support.
“We could not write an answer just now” — a problem at our end. The closest guides are still listed, and they are the ones the answer would have used.
“Answering questions is switched off” — the operator of this Seayora install has turned the feature off. Searching the guides still works.
“You have asked a lot of questions in a short time” — give it a few minutes.

In every one of those cases the search itself still works and the ranked guides are still shown. Losing the answer never costs you the library.

Where to look first

The documentation — step-by-step guides to every feature, and what the assistant reads.
The feature index — for “what does this do” rather than “how do I do it”.
In-app tooltips — inline explanations next to settings and fields.

When to contact support instead

Anything specific to your account: a payment that looks wrong, a suspected security problem, or something the guides plainly do not cover. Support can see your account; the assistant cannot. Include what you expected, what happened, and when.

Support is a conversation in Messages — the same thread on the website, the iPhone app and the Android app, so you can start it on one and carry on with it on another.

Frequently asked questions

Does the assistant read my account?

No. It reads the published Seayora guides — the same ones you can open yourself — and nothing else. It cannot see your properties, leases, tenants, payments or messages.

Is the answer written by AI?

Yes, and it says so underneath. The guides it is allowed to use are chosen first by an ordinary ranked search with no AI in it, and the model is asked to answer from those guides rather than from anything it knows. Every guide it used is linked.

Why did it say the guides do not cover my question?

Because they did not. It is built to say that rather than invent an answer — so if you see it, the honest next step is support. Tell them what you asked; that is also how the gap gets written up.

Can I still just search for a word?

Yes. Typing filters the list exactly as before and needs no AI at all. Asking is the extra thing, not a replacement.

Do I need an account to use it?

No. The documentation and the assistant are both public.

Is it on the phone apps too?

Yes — the Help tab of both the iPhone and Android apps has the same field, the same answer and the same links.

Related guides

Related features and guides

In-Platform Messaging — Documentation. How to message tenants, landlords, managers, and service pros inside Seayora with a record of every conversation — and draft a reply to an inquiry about your listing.
Contacting Support from Messages — Documentation. Your support conversation is a real conversation — the same thread on the website and both apps, with calls, identity checks and payment requests handled in it.
Notifications, Email & SMS — Documentation. How Seayora sends transactional and marketing notifications, choosing which alerts reach your phone and inbox, what the text-message program actually sends, and how to stop it.
Security Deposits Explained: Rules and Getting It Back — Guide. How security deposits work for renters and landlords — typical amounts, what they cover, return timelines, and how to get your full deposit back.
Live Support, Callbacks & Tickets — Feature. In-app live support with a real agent queue, scheduled callbacks, support tickets, business-hours awareness, and satisfaction feedback on every interaction.
Reducing Late Rent with Autopay and Automated Reminders — Guide. How autopay, scheduled reminders, and clear late-fee policies work together to cut down on late and missed rent payments.