Getting Support & Using the Help Center

How to find answers fast on Seayora — the Help Center, documentation, and how to reach support when you need a human.

Most questions have a fast answer without waiting on a support reply — knowing where to look first saves time for both you and the support team.

Where to look first

The Help Center — searchable articles organized by topic.
Documentation — step-by-step guides to every feature, organized by category.
In-app tooltips — inline explanations next to settings and fields.

When to contact support directly

Reach out directly for anything account-specific — a payment that looks wrong, a suspected security issue, or a bug that isn’t covered by an existing article. Include enough detail (what you expected, what happened, and when) to get a faster resolution.

Priority support

Landlords and management companies get priority phone routing for time-sensitive issues, alongside the standard support channels available to every account.

Frequently asked questions

Is support available on weekends?

Support is available 24/7, with priority phone routing for landlords and management companies — see Contact Support for current channels.

Should I file a bug report through the Help Center or support directly?

For a quick question, check the Help Center or Documentation first. For anything account-specific — a bug, a payment issue, a security concern — contact support directly so it can be investigated.

Can I search the Help Center by keyword?

Yes — the Help Center search box surfaces relevant articles as you type, so you don’t need to know the exact category to find an answer.