Reach a real person, or have them reach you

Support that only exists as an email address is support you avoid using. Seayora runs an in-app support queue with live agents, scheduled callbacks when the queue is long or closed, and tickets for anything that needs to be tracked.

Ways to reach support

Join a live support queue in-app and see your position
Talk to a support agent directly through the platform
Schedule a callback instead of waiting on hold
Open a support ticket for anything that needs tracking
Categorized tickets so requests reach the right team
Business-hours awareness so expectations are accurate
Satisfaction feedback captured after an interaction
Account verification handled through the support flow

Priority routing

Landlords and management companies get priority phone routing for time-sensitive issues, alongside the standard support channels available to every account.

Try self-service first

Most questions have a faster answer in the help center or documentation than in a queue. Reach out directly for anything account-specific — a payment that looks wrong, a suspected security issue, or a bug not covered by an article.

Frequently asked questions

Can I talk to a real person?

Yes. Join the in-app support queue to reach a live agent, or schedule a callback if you would rather not wait.

What if it is outside business hours?

Business hours are surfaced so expectations are accurate, and you can schedule a callback or open a ticket that gets picked up when the team is back.

Do landlords get priority support?

Landlords and management companies get priority phone routing for time-sensitive issues.

Get started

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Documentation

Getting Support & Using the Help Center — Ask the documentation a question and get an answer composed from the guides, with links to the ones it came from — plus how to reach a person when the answer is not written down.
In-Platform Messaging — How to message tenants, landlords, managers, and service pros inside Seayora with a record of every conversation — and draft a reply to an inquiry about your listing.
Notifications, Email & SMS — How Seayora sends transactional and marketing notifications, choosing which alerts reach your phone and inbox, what the text-message program actually sends, and how to stop it.

Related features

Secure In-App Messaging — In-app messaging between landlords, tenants, staff, and contractors — searchable, tied to the property, and never routed through a personal phone number.
Message Threads, Drafts & History — Threaded conversations with unread counts, drafts, read state, archiving, and a permanent history tied to the listing, lease, or job it concerns.
In-App Voice Calling — Browser-based voice calling between landlords, tenants, staff, and contractors, with call logs kept alongside the conversation and personal numbers never exposed.

Guides and comparisons

Getting Support & Using the Help Center — Documentation. Ask the documentation a question and get an answer composed from the guides, with links to the ones it came from — plus how to reach a person when the answer is not written down.
In-Platform Messaging — Documentation. How to message tenants, landlords, managers, and service pros inside Seayora with a record of every conversation — and draft a reply to an inquiry about your listing.
Notifications, Email & SMS — Documentation. How Seayora sends transactional and marketing notifications, choosing which alerts reach your phone and inbox, what the text-message program actually sends, and how to stop it.
Secure In-App Messaging — Feature. In-app messaging between landlords, tenants, staff, and contractors — searchable, tied to the property, and never routed through a personal phone number.
Message Threads, Drafts & History — Feature. Threaded conversations with unread counts, drafts, read state, archiving, and a permanent history tied to the listing, lease, or job it concerns.
In-App Voice Calling — Feature. Browser-based voice calling between landlords, tenants, staff, and contractors, with call logs kept alongside the conversation and personal numbers never exposed.