Reach a real person, or have them reach you
Support that only exists as an email address is support you avoid using. Seayora runs an in-app support queue with live agents, scheduled callbacks when the queue is long or closed, and tickets for anything that needs to be tracked.
Ways to reach support
- Join a live support queue in-app and see your position
- Talk to a support agent directly through the platform
- Schedule a callback instead of waiting on hold
- Open a support ticket for anything that needs tracking
- Categorized tickets so requests reach the right team
- Business-hours awareness so expectations are accurate
- Satisfaction feedback captured after an interaction
- Account verification handled through the support flow
Priority routing
Landlords and management companies get priority phone routing for time-sensitive issues, alongside the standard support channels available to every account.
Try self-service first
Most questions have a faster answer in the help center or documentation than in a queue. Reach out directly for anything account-specific — a payment that looks wrong, a suspected security issue, or a bug not covered by an article.
Frequently asked questions
Can I talk to a real person?
Yes. Join the in-app support queue to reach a live agent, or schedule a callback if you would rather not wait.
What if it is outside business hours?
Business hours are surfaced so expectations are accurate, and you can schedule a callback or open a ticket that gets picked up when the team is back.
Do landlords get priority support?
Landlords and management companies get priority phone routing for time-sensitive issues.
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Documentation
- Getting Support & Using the Help Center — How to find answers fast on Seayora — the Help Center, documentation, and how to reach support when you need a human.
- In-Platform Messaging — How to message tenants, landlords, managers, and service pros inside Seayora with a record of every conversation.
- Notifications, Email & SMS — How Seayora sends transactional and marketing notifications, and how to control your communication preferences.
Related features
- Secure In-App Messaging — In-app messaging between landlords, tenants, staff, and contractors — searchable, tied to the property, and never routed through a personal phone number.
- Message Threads, Drafts & History — Threaded conversations with unread counts, drafts, read state, archiving, and a permanent history tied to the listing, lease, or job it concerns.
- In-App Voice Calling — Browser-based voice calling between landlords, tenants, staff, and contractors, with call logs kept alongside the conversation and personal numbers never exposed.