Why has my statement not been paid?

The most common reason is that the current contractor agreement is not signed yet. Sign it from the top of your dashboard; the statement is then paid in the ordinary way, within 30 days of being finalized.

From the guide Sales reps — your accounts, your pipeline and what you are paid.

Your written agreement

Before Seayora pays you any commission, you sign the Seayora Independent Sales Representative Agreement. It sits at the top of your dashboard on the website, the iPhone app and the Android app until it is signed. You enter your mailing address, read the agreement to the end, type your full name and tick that you agree. A copy of what you signed is emailed to you, and you can read it again from the dashboard at any time.

  • It sets out the work, that you are an independent contractor and not an employee, the taxes that are yours (a W-9, and a Form 1099-NEC each year), how commission is worked out, which accounts count, when statements are issued and paid, clawbacks, how you may describe Seayora, confidentiality, and how either side can end it.
  • Schedule A at the end is your plan exactly as it stands the day you sign, and how profit is worked out — written from the same settings your statements use.
  • Seayora pays a finalized statement within 30 days, and you have 30 days to question a statement after it is issued.
  • Until the current version is signed, your commission is still worked out and your statements are still issued; only the payment waits.
  • If Seayora issues a new version, you are asked to sign it, and the version you signed before stays on record.

Read the whole guide: Sales reps — your accounts, your pipeline and what you are paid

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