Am I paid on what the customer pays, or on what Seayora keeps?
Normally on what Seayora keeps. Your share is of the profit — Seayora’s fees less what collecting them cost — unless your plan says it is paid on fees, which Plan & costs states plainly.
From the guide Sales reps — your accounts, your pipeline and what you are paid.
How you are paid
Your plan is a list of phases. A typical one reads: 75% for the first six months, then 10% with no end date. Each phase has a rate and a length; only the last one can run indefinitely. Plan & costs shows yours in words, as phases, and every version it has ever been on.
- You are normally paid on PROFIT, not on what a customer paid. Profit is what Seayora collected from your account in the month, less what collecting it cost — the processor’s fees on those payments, the processor’s monthly charge for that account, third-party costs that account caused, and anything Seayora waived for them.
- A card surcharge the customer pays is not income and is not a cost. It comes off the cost of collecting that payment, so a fee the customer carries never counts as money Seayora made.
- Your window starts either the day the account is attributed to you or the day it first paid Seayora anything — whichever your plan says. Earnings shows which, and the exact last day each phase pays.
- Some plans carry a monthly cap per account. No cap is the normal setting, and it is shown as "None" rather than as a zero.
Read the whole guide: Sales reps — your accounts, your pipeline and what you are paid