On My Way & Live Arrival Times

Telling a customer you are on the way, the live arrival link they get, how the arrival time is worked out, and what they can and cannot see.

When a technician sets off for a job, one tap tells the customer. On the time clock — on the website, the iPhone or Android — every job assigned to you has an On my way button. Tap it and the person the visit is for is told in the Seayora app, and by text message if they have a mobile number, with a link to a live arrival page.

Who is told

The person the visit is for: the resident who reported the problem, then the tenant on the lease the job belongs to, then the owner who hired you. After you tap, the time clock says exactly who was told and how — or, in words, that nobody could be reached because the job has no customer contact on file.

The arrival time, and what it is based on

Your phone shares its location when you tap On my way, and once a minute while the time clock is open. Seayora works out how far you are from the job from that.
If your company has turned on road-network driving times (Work → Routes → Where driving times come from), the arrival time is a real road route — with current traffic if that is switched on too — and the page says so.
Otherwise it is estimated from the straight-line distance and your company’s road factor and average speed, and the page says “estimated from distance, not a road route”. An estimate is never shown as a measurement.
A job with no address on file still tells the customer you are on the way, without an arrival time — and says that is why.
If your phone stops reporting — it is in a pocket, or the time clock is closed — the page tells the customer how long ago it last updated rather than counting down to a time nobody is checking.

What the customer sees

The live page shows your first name, your company, how many minutes away you are, how that was worked out, and when it last updated. It never shows where you are — no map and no position, only the minutes — and it needs no Seayora account. A resident who has the Seayora app sees the same card on their maintenance request.

Arriving, or not coming after all

Tap I have arrived when you get there. You are also marked arrived automatically when your phone reports that you are at the job, when you clock in on the job, and when the job is completed.
Tap Cancel if you are no longer on the way. The customer is told straight away — by text too, if the first message was a text — so nobody waits at the door.
A trip nobody updates for three hours is closed on its own, and an arrival link stops working a while after the visit.

What Seayora keeps

Only your latest reported position, only while you are on the way, and only to work out the minutes. It is erased when you arrive, cancel or the trip closes — Seayora keeps no trail of where you drove. There is no background location: your phone reports only while the time clock is open.

Frequently asked questions

Does the customer see where I am on a map?

No. They see how many minutes away you are and when that last updated — never your location. The live page and the in-app card carry no position at all.

Why does the arrival time say “estimated from distance”?

Because your company uses estimated driving times, which are free. Road-network times are more accurate and Google charges for each lookup; turn them on under Work → Routes if you want them, and the page will say “by road” or “in current traffic” instead.

What if I tap On my way twice?

Nothing happens the second time: the trip already running is shown, and the customer is not told again.

Can I tap it for a job that is not assigned to me?

No — being on the way to somebody else’s job is how a customer is told the wrong name. Ask your dispatcher to assign it to you first. A company owner can use it on any of the company’s jobs.

Does a job moving to “in progress” still text the customer?

No. That used to happen — and assigning a job moves it to in progress, so a customer could be told someone was on the way days early. Now the customer is told when you actually set off.

Related guides

Related features and guides

Dispatch Notifications — Documentation. Which events tell whom, through which channel, what quiet hours do and do not hold, and exactly what “push” means on each device.
Planning a Technician’s Route — Documentation. How Seayora sequences a technician’s day, where the driving times come from, what it costs, what it leaves out, and why nothing moves until you publish.
Dispatch & Work Orders — Documentation. How jobs are routed to service pros, how work orders track status, and how approval limits keep spending in check.
Technician Dispatch & Live Arrival Times — Feature. Plan each technician’s route, tell the customer when they set off, and send a live arrival link that says how the time was worked out — without tracking your crew.
Reviews, Reputation & CSAT — Feature. Request reviews, capture customer satisfaction scores, and build a reputation score that landlords see when deciding who to dispatch.
Streamline Property Maintenance with Smart Dispatch — Guide. How a structured maintenance workflow — requests, routing, approval limits, and a trusted contractor network — cuts response times and keeps tenants happy.