Turn good work into more work
In a dispatch marketplace, reputation is the asset that compounds. Review requests and CSAT capture turn each completed job into evidence, and the reputation score is what landlords weigh when choosing a pro.
How reputation is built
- Automated review requests after completed work
- Customer satisfaction (CSAT) scoring
- A reputation score recalculated from your job history
- Quality and performance metrics across jobs
- Visibility to landlords making dispatch decisions
- A technician leaderboard across your own crew
It works internally too
The technician leaderboard shows how individual crew members are performing on quality and throughput — which is a management tool as much as a marketing one.
Frequently asked questions
How do I get reviews?
Review requests can be sent automatically after completed work, alongside CSAT capture.
Does reputation affect the work I get?
Reputation and performance across completed jobs inform landlord dispatch decisions.
Get started
The platform is free. A 4% processing fee applies only when you are paid for a completed job.
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Documentation
- Quality & Operations Tools — Your reputation score and how it is calculated, customer ratings, quality audits, warranties, and the operating rules your company runs by.
- Customer & Vendor Portals — What a customer or vendor can see and do from the portal link you send them — invoices and their PDFs, statements, paying online, automatic payment, memberships, and sending you a bill.
Related features
- Warranties, QC Audits & Photo Verification — Photo verification gates, QC audits, and warranty tracking, so completed work is documented and warranty obligations do not get forgotten.
- Customer Retention & Contractor CRM — Maintenance reminders, recurring maintenance contracts, VIP landlord tracking, seasonal upsells, promo codes, referral tracking, and campaigns — the repeat-business layer.
- Field Service Management Software — The unified service-pro command center: estimates, jobs, crew, fleet, inventory, safety, payroll, invoicing, reputation, and forecasting — free to join, 4% only when you are paid.
Guides and comparisons
- Quality & Operations Tools — Documentation. Your reputation score and how it is calculated, customer ratings, quality audits, warranties, and the operating rules your company runs by.
- Customer & Vendor Portals — Documentation. What a customer or vendor can see and do from the portal link you send them — invoices and their PDFs, statements, paying online, automatic payment, memberships, and sending you a bill.
- Warranties, QC Audits & Photo Verification — Feature. Photo verification gates, QC audits, and warranty tracking, so completed work is documented and warranty obligations do not get forgotten.
- Customer Retention & Contractor CRM — Feature. Maintenance reminders, recurring maintenance contracts, VIP landlord tracking, seasonal upsells, promo codes, referral tracking, and campaigns — the repeat-business layer.
- Field Service Management Software — Feature. The unified service-pro command center: estimates, jobs, crew, fleet, inventory, safety, payroll, invoicing, reputation, and forecasting — free to join, 4% only when you are paid.
- The Crew Schedule: Shifts, Time Off, Pay Periods & Labor Budgets — Documentation. How to build a crew schedule, publish it, see planned hours against what was actually worked, approve time off, freeze a pay period for payroll, and hold a job to a labor budget.