I forgot my PIN. Can support reset it?
No, and that is deliberate: it never leaves your phone, so nobody at Seayora can see or change it. Sign out of the app, sign back in with your password, and choose a new one.
From the guide Approving Sign-ins on Your Phone.
Your PIN never reaches Seayora
The PIN or pattern is stored only on that phone, in the platform’s own secure keystore (the Android Keystore or the iOS Keychain), and it is checked on the phone. It is never sent to Seayora, we cannot see it, and we cannot reset it for you — if you forget it, sign out of the app and sign back in with your password. What the account does record is that a lock exists on that handset and which kind it is, so your security settings can tell you which of your phones is protected.
Your face and fingerprint never reach Seayora either. The app asks the operating system whether it is you and receives yes or no; the biometric data itself never leaves the device’s secure hardware and Seayora has no access to it.
Read the whole guide: Approving Sign-ins on Your Phone