Why does an item say the photo does not show enough to tell?

Because the photo was too dark, blurred, or not of the item the checklist names. That is a different answer from no damage, so it is never counted as a clean photo — ask for a clearer one, or look at the item yourself.

From the guide Move-In & Move-Out Checklists.

Automatic photo review

When a tenant submits an inspection they carried out, Seayora looks at each photograph attached to an item and says in one sentence whether it shows visible damage. Reports whose photos disagree with what was recorded — a photo that appears to show a crack on an item marked Good — move to the top of your list with “worth a look” beside them, and those items are marked on the report. On any other report, choose “Review the photos” to run it yourself.

  • It is a suggestion about what to read first and nothing else. It never changes a condition, a note, who is responsible or what anything costs, it is not part of the completed report or its PDF, and your tenant does not see it.
  • It describes what is visible, never the cause, who did it, whether it is normal wear and tear, or what it would cost — that judgment is yours, and in most states it is also the law’s.
  • Only photos attached to an item are reviewed, each one once. Videos are not. A photo in a format the review cannot read, or one too large to send, is marked as not reviewed with the reason rather than passed over as fine.
  • “The photo does not show enough to tell” is an answer too: too dark, blurred, or not of the item. It is never counted as no damage.
  • It needs an AI engine that can read images. When none is configured the report says the photos have not been reviewed and why, rather than reporting that nothing stood out.

Read the whole guide: Move-In & Move-Out Checklists

More questions about Move-In & Move-Out Checklists