Is my knowledge base kept when I delete my account?
No. Closing a business account deletes its knowledge base. A document a team member added stays with the business they added it to.
From the guide Seayora AI: Repairs, Lease Questions, Briefs and Reports in Plain Words.
Your knowledge base
Landlords, management companies and contractors can give the Seayora Assistant their own policies and procedures — a pet policy, an after-hours lockout procedure, a move-out checklist, an onboarding guide for new staff. Then ask “what is our pet deposit?” or “what do we do about a lockout at night?” and the assistant reads the passages that answer it, answers from them, and says which document it used.
- Add documents under Knowledge base at the bottom of the Seayora AI page, on the website and in the iPhone and Android apps. Upload a PDF, a Markdown (.md) or a plain-text (.txt) file of up to 2 MB, or paste the text in. Headings that start with # become sections the assistant can quote.
- A scanned PDF has no text to read. Export it with text (OCR) first, or paste the words in.
- There is one knowledge base per business. If you work for a management company or a contractor, you see your employer’s, and you can add or remove documents only if your access includes editing documents.
- Tap a document to see exactly what the assistant reads. Remove it and the assistant stops reading it straight away.
- Passages are sent to the AI engine when they answer a question, so leave out passwords, door codes and Social Security numbers — a document that looks like it contains one is refused.
- The assistant treats your documents as reference, not as instructions: they never let it do anything your account could not, and anything it prepares from them is still a proposal you approve.
- Up to 50 documents and 200,000 characters each. The same document cannot be added twice.
- If you connect Claude or ChatGPT to Seayora as a landlord or management company, they can search your knowledge base too (the search_knowledge_base tool, with the Documents permission). Adding a document is something only a person does in Seayora.
Read the whole guide: Seayora AI: Repairs, Lease Questions, Briefs and Reports in Plain Words