A tenant charged back their rent. Who pays?

You do. The amount comes back out of your account along with the dispute fee, whether or not you challenge it. Seayora shows you the dispute, what evidence it needs and the deadline.

From the guide What You Take On When You Get Paid Through Seayora.

Chargebacks, refunds and returned payments

This is the part that surprises people, so it is worth being blunt. If a tenant disputes a rent payment with their bank, or a customer charges back an invoice, the money comes back out — of your account, not Seayora’s. The same is true of an ACH return: a bank transfer can look paid for several days and then be reversed, at which point the receipt is marked reversed, the payer is told, and the amount plus the return fee is recovered from you.

You can challenge a dispute, and Seayora shows you what it needs and when it is due. The deadline is the card network’s and cannot be extended. No challenge is guaranteed to win. Keep an eye on how often it happens: networks set thresholds, and an account that goes past them can face extra fees, a reserve, or suspension.

Read the whole guide: What You Take On When You Get Paid Through Seayora

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