I signed the agreement. Where is my copy?
It was emailed to you when you signed, and you can download the signed PDF any time from Settings → Payments. It carries your name, title, the time, and a reference that identifies the exact wording you signed.
From the guide What You Take On When You Get Paid Through Seayora.
You sign it, once
Because this moves real money risk onto you, we do not bury it in a tick box. The account owner reads the Payment Services Agreement in full and signs it electronically — on the website or in either app, from Settings → Payments. Your name, your title, the time, your network address and your browser or device are recorded on the signed copy. It is emailed to you and you can download it as a PDF whenever you want.
The same card links our payment processor’s own documents: its General Terms of Service, its Privacy Policy and its list of prohibited and restricted businesses. Section 2 of the agreement makes those terms apply to you directly. They are the processor’s documents, not ours, and it revises them in place, so the links always open the version in force today rather than a copy that has gone stale.
Until it is signed, payouts are paused. Nothing you have collected is affected: rent keeps arriving and stays in your balance, and the transfer out resumes the moment you sign. Collection is never blocked over an unsigned form — that would punish your tenants for your paperwork. If we ever change the agreement materially we issue a new version, and payouts pause again until that one is signed; the version you signed before stays on file.
Read the whole guide: What You Take On When You Get Paid Through Seayora
More questions about What You Take On When You Get Paid Through Seayora
- Does Seayora hold my rent money?
- A tenant charged back their rent. Who pays?
- The bank returned a rent payment a week after it looked paid. Why?
- Does a refund go out straight away?
- Why am I agreeing to another company’s terms as well as Seayora’s?
- Can Seayora stop the processor from closing my account?
- Will I be charged a fee I have never been told about?
- Why can I not pay myself out right now?
- Why does Seayora make me wait a day for my own money?
- What is a reserve, and will I have one?