I have lost my authenticator app AND my recovery codes.

Contact [email protected]. There is no self-service route out of this one, and that is deliberate — a way past both factors that we could operate on request would be a way past both factors that somebody could talk us into. Expect to be asked to prove who you are.

From the guide Account Security: SSO, 2FA & Passkeys.

Using an authenticator app

An authenticator app — Google Authenticator, Authy, 1Password, or any app that supports standard 6-digit codes — is the strongest second factor Seayora offers that does not need the Seayora app installed. The codes are generated on your phone and are never sent anywhere, so there is nothing for somebody to intercept from your inbox.

Go to Settings → Security, find “Authenticator app” and choose Set up. Scan the QR code with your authenticator app (or type the key underneath it), then enter the 6-digit code it shows to confirm the two are talking to each other. From then on, signing in on a new device asks for a code from the app instead of emailing you one.

Read the whole guide: Account Security: SSO, 2FA & Passkeys

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